Problems with on line purchase

["slvrdragon41" <Debnmrn1@...>]

Hi.  On May 2, I ordered, and paid for, an Extended 2.0 piecepack 
game set from Icepack games.  I note my account was billed 
immediately.  I had to inquire after about 2 weeks what happened to 
my order.  I got a response within 2 days that several shipments had 
gone out.  Three weeks later, I have not received product.  I emailed 
the company again yesterday.  I have heard nothing.  I had seen posts 
on 
this site about the same complaints.  Service seemed to vary from 
prompt to NEVER.  Any suggestions?